FAQ

We prioritize data security and privacy by using advanced encryption methods and secure APIs. All user data is stored securely in compliance with standard policies and other relevant regulations. We also employ role-based access control (RBAC) to ensure that only authorized personnel can access sensitive information

Yes, SlateBook is designed to integrate seamlessly with various Learning Management Systems (LMS), Student Information Systems (SIS), and other administrative tools used by schools. We provide APIs and customized user interface options to ensure compatibility with your existing infrastructure

Currently We offer technical support through various channels, including email, chat, and phone during standard working hour. Our support team can assist with onboarding, troubleshooting, and payment concern. Additionally, we provide comprehensive documentation and tutorials to help users get the most out of the platform.

No, SlateBook supports only English language. In Future SlateBook will come up with multi-lingual contents and learning

SlateBook is committed to ethical AI practices, including transparency, fairness, and the avoidance of bias. We rigorously test our AI models to ensure they provide equitable and unbiased outcomes. Additionally, we adhere to industry standards and guidelines for responsible AI development

Yes, we offer a free trial period for 7 days to explore the features and benefits of SlateBook. However, the trial comes with a conversational limit. You can cancel anytime during the trial without being charged.

You can access your billing history and download invoices from the Billing section in your Account Settings. For help, contact support at contactus@slatebook.ai.

Yes, you can request a refund within 7 days of your subscription if you are not satisfied with the service. The refund will be processed after reviewing your request.

You can request a refund by contacting our support team at contactus@slatebook.ai with your account details and reason for the refund.

Only paid individual plans like Silver and Gold are eligible for refunds. The Enterprise plan may be subject to a separate agreement and refund policy.

Refunds are typically processed within 5–10 business days after approval.

If your request is made within the refund window and meets the terms, you will receive a full refund. Refunds outside this window may be partial or denied.

You will not be eligible for a refund but can continue using your subscription until the end of the billing cycle.

Yes, annual plans are eligible for a prorated refund if the request is made within 15 days of purchase.